FAQ – Alteress

1. Select Your Favorites: Browse through our collection and select the item(s) you wish to purchase, adjusting the quantity as needed.

2. View Your Cart: Click on the cart icon to view the items you've selected.

3. Proceed to Checkout: Review your selections to ensure everything is correct, then click on the 'Checkout' button.

4. Create an Account or Log In: For a faster checkout process in the future, consider signing in or creating a new account. Alternatively, you can continue as a guest.

5. Enter Shipping and Payment Details: Confirm your shipping address and choose your preferred payment method. Once all details are confirmed, finalize your payment.
Once your order is on its way, we'll notify you with a shipment confirmation email. To view the status of your order, simply log in to 'My Account' on Ber Wear's website and select 'Order History.' If you need further information about your order or have any questions, please feel free to contact us at support@berwear.com.

If you need to cancel your order, you can do so directly from your order confirmation email. Please act quickly, as once your order has been dispatched from our warehouse, we cannot modify it. Should this happen, please wait for the delivery and follow our return process if changes are still needed.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can typically takes 7-10 business days.

Foreign shipping could take up to 21 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

Yes, we offer full refunds within 14 days of your order.

Please reference our return policy for more detailed information.
Within 14 days of an order confirmation.

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund.

In the case when a product has been damaged, and the damage is was done after you received the product, you are not eligible for a refund.

Orders